Welcome to Our Help Center: Help/FAQ
Do you need help/FAQ with any product or order? There is some way to find an answer:
Browse help topics at left side below help/FAQ.
You can email us [email protected] or Click ~ Contact Us.
Chat live with our representative here. See below right corner icon.
You can call directly at – +8801733001160, +8801710707444.
Frequently Asked Questions (FAQ)
How to Buy?
You can place an order very simply by two ways,
Order place by yourself in 10 easy steps.
Step 1: Log In at deshshop.com or if you are not register in this website, then register first. Register process details here.
Step 2: Serf shop page and selection of your preferred products
Step 3: Click on “Add To Cart” / “Select Options” [If products hasn’t color or size options then it shows “Add To Cart” and If products has color or size options then it shows “Select Options”
Step 4: If you click on “Add to Cart” button it shows “Add to Cart” page. Other hand if you click on “Select Options” button it goes to single product page. After that you click on “Add to Cart” button it shows “Add to Cart” page.
Step 5: Then Product Finalization in “Add to Cart” page. If you have coupon code, place here for discount.
Step 6: Then click “Checkout” page.
Step 7: In “Checkout” fill your Name, Address, and Mobile Number.
Step 8: After that choosing Payment Option and select “Trams & Condition” button. Then Click on “Pace Order” button.
Step 9: Then you get a successful confirmation massage here.
Step 10: And also a Receiving confirmation email.
Second way order over phone call or in shop chat box any time 24/7 in 5 easy steps.
Step 1: First select product which you want to buy, and then call us our customer service executive. Number mention in our website.
Step 2: Tell them the product you would like to buy, Product SKU, your prepare payment option and shipping option.
Step 3: They collect just your basic information address, e-mail, phone number for delivery your product.
Step 4: After confirm your order, they provide you an order ID, which you can use to track the order status and any necessary communication in future.
Step 5: You will also get an e-mail your order confirmation with order details.
Here any hidden costs on order?
There is no hidden cost on your order in deshshop.com. All price included in list price you see on the product page what you exactly you would pay.
Are you providing on all products warranty or guarantee?
Our most products manufacturer provides warranty or guarantee. Which you can clamed any authorized service center in your location. If cannot find any authorized service center in your location, then contact with our customer service center. They will provide you best solution.
How to apply coupon code on an order?
It’s very easy to apply coupon code on your order. You can find this option in “Cart” page. You just click “Add Coupon Code” and past the code. Coupon code auto apply in you cart amount.
How to check the status of my order?
After complete your order you can find you order status in “My Account” page. Just click on “My Account” button and then click on order option.
On the other hand if you checkout as a gust then you should register first and you can see your order status in “My Account” page.
How do I pay for my order?
We offer you easy payment methods. You can be assured our trusted payment methods. Currently we provide following mode of payment:
- COD (Cash On Delivery)
- Bkash mobile banking payment getaway.
- Rocket mobile banking payment getaway.
If my transaction failed but the money deducted from my account, what should I do?
If happen this type of occurrence please contact us immediately with you transaction details. Contact number provided on our website. We will take necessary action immediately.
Does deshshop.com offer installment plan?
At this moment we are not provide installment plans. In future we will launching plan for seclected categories.
Can I use Debit or Credit card in your website for payment?
At this moment we are not provide any card payment getaway. Now we are offering COD (Cash on delivery), Bkash and Rocket mobile banking getaway.
Which courier company do you use for delivery?
Our first choose Sundorbon courier, if you prepare any other company, please inform us after placing your order.
How do I take Free Delivery on my order?
We provide free delivery if your order amount minimum Tk2000/- or above. It automatically applied in your cart amount.
Normally in Dhaka city our Delivery Charge- Tk49/-
And outside Dhaka our Delivery Charge- Tk99/-
What is your estimated delivery time?
Generally in Dhaka our estimated delivery time 1-2 days. And outside Dhaka it’s varies on place. Normally our estimated delivery time for outside Dhaka needs 2-4 days. This timeline based on holidays and business days.
Can I change delivery address after I place an order?
If you need to change your delivery address after place an order, You just inform us immediately over phone before the product is dispatched.
Where I find courier address and contact?
We send your parcel generally by SundorBon Courier. If you have specific choose any courier. Please mention with your order. And find Courier address on your nearest location, You can visit out blog DESH LIFESTYLE.
If I need for a replacement, when will I get it?
Generally in Dhaka the replacement item is delivered to you at the pick-up time. In other outside of Dhaka replacement item delivered after the delivered item picked up. For more details please see our return & exchange policy page.
How do I cancel my order?
You can cancel your order any time before the product shipment.
If my order cancelled, how will I know?
If your order cancelled, you will receive an automated e-mail. And you will also get automated update status in “My Order” option under “My Account” section.
Why deshshop.com cancel orders?
Very frequently your order cancelled due to few below reasons:
- If has technical issues related to pricing information.
- If products are not available.
- If problem with your payment identification by fraud detection.
What is “My Account”?
This is a section of our site. Where you can complete access to manage or edit your billing address details, shipping address details and also update your account password. And you will get all about your order status update here.
How do I register on deshshop.com?
You can easily three steps process to register on deshshop.com.
- First you click on “Sign In” Button on the top bar of website home page.
- Then Input your email address and password.
- After that click on register button, that it!! You will get a confirmation successful massage.
What to do if I forget my password?
It’s very easy to recover your password. Please follow bellow steps:
- Click on “My Account” section. That is on the top right of the website home page.
- Then click on the “Forgot your password” link.
- Input your e-mail address in the displayed field.
- After that you will get an automated email with a password change link.
- Then click on the link and enter a new password here.
Finally you will get a successfully change your password massage
If I login with facebook ID or Google ID, is it safe for me?
Yes absolutely safe. You are safe to login or register with facebook ID or Google ID. We will not store your password in any case.
How to track my order?
When you complete your order you will get a order ID by email or “My order” option in “My account” section. After getting order ID you click on “Track My Order” option below in our websites home page. After that input here your email ID and order ID and click on Track your ID. You can get your order status.
If you are not register in our website then first you need to register after you can track your order status.
How to track my order?
When you complete your order you will get a order ID by email or “My order” option in “My account” section. After getting order ID you click on “Track My Order” option below in our websites home page. After that input here your email ID and order ID and click on Track your ID. You can get your order status.
If you are not register in our website then first you need to register after you can track your order status.
Can I cancel My Order?
Yes you can. If you need to cancel your order so please make the conformation before delivery the products. Other then products are not refundable. You can replace your products. In case the product is physically damaged or certain part is missing then replacement not acceptable. Please see returns and replacement policy page for details.
How can I get my order delivery faster?
Your order will get faster on before delivery date mentioned at the time of placing order.
What is the “Wishlist”?
The “Wishlist” is keeping all items you are thinking about buying, but you haven’t confirmed buying yet. If you click on “Wishlist” button product will record in your “Wishlist” menu. When you decide buy it you can just Add to Cart button to buy it any time.